Contact Us
We'd love to hear from you. Reach out via any of the channels below. | Last updated: 18 September 2026
Legal Entity
Asli One Global Private Limited (owner and operator of the Zride platform and the website zride.in)
A Private Limited Company incorporated in India under the Companies Act, 2013.
| Item | Details |
|---|---|
| Registered name | Asli One Global Private Limited |
| Registered office (also our correspondence address) | 309/3, Yasmin Nagar, Vedhanarayanapuram, Ozhalur, Tirukalikundram, Kanchipuram 603111, Tamil Nadu, India |
| CIN | U62011TN2026PTC190105 |
| PAN | ABFCA0187P |
| GSTIN | 33ABFCA0187P1ZF |
| Date of incorporation | 25 February 2026 |
| Industry (NIC) | 62011 — Software / Platform services |
| Website | zride.in |
Customer Care
| Channel | Details |
|---|---|
| Support email (passengers, drivers, vendors) | support@zride.in |
| Support phone / WhatsApp | +91 81109 08008 (Mon–Sat, 9:00 AM – 8:00 PM IST; in-ride SOS alerts are attended 24×7) |
| In-app | Help & Support in the Zride, Zride Partner and Zride Vendor apps — ride / fare disputes, refunds, lost items |
| Refund enquiries | support@zride.in (see Refund & Cancellation Policy) |
| Driver onboarding | support@zride.in / WhatsApp +91 81109 08008 |
| General & business enquiries | info@asli.one |
Grievance Officer
Appointed under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Rule 4(4) of the Consumer Protection (E-Commerce) Rules, 2020. The Grievance Officer also handles personal-data requests and complaints under the Digital Personal Data Protection Act, 2023.
Grievance Officer: Mr. Manoj Kannan
Asli One Global Private Limited
309/3, Yasmin Nagar, Vedhanarayanapuram, Ozhalur, Tirukalikundram, Kanchipuram 603111, Tamil Nadu, India
Email: support@zride.in (subject line: “Grievance”)
Phone / WhatsApp: +91 81109 08008
Response Times
| Type of request | Acknowledged | Resolved |
|---|---|---|
| Grievance about the Platform, content or a user (IT Rules, 2021) | Within 24 hours | Within 15 days |
| Consumer complaint — ride, fee, refund, cancellation (E-Commerce Rules, 2020) | Within 48 hours | Within 1 month |
| Personal-data request — access, correction, erasure, nomination (DPDP Act, 2023) | Within 24 hours | Within 15 days |
| In-app ride dispute | First response within 2 business hours | Within 48 hours |
| Refund | Within 48 hours | Initiated within 3 working days of approval; credited per the Refund Policy |
Not satisfied with our response? You may approach the District Consumer Disputes Redressal Commission having jurisdiction or the National Consumer Helpline (1915 / consumerhelpline.gov.in), and, for personal-data matters, the Data Protection Board of India.